Shipping Info
Shipping:（1-3 days for processing)
Location: Malaysia
|
Shipping Method |
Estimated Delivery |
Costs |
|
Standard Shipping |
3 – 5 Business Days |
Free Shipping |
Worldwide Shipping Available
Delivery Information
In most cases, your order will be delivered within the estimated delivery timeframe provided at the time of purchase. However, actual delivery dates may vary due to shipping arrangements, customs clearance, weather conditions, public holidays, courier delays, or other circumstances beyond our control.
Orders containing pre-order, made-to-order, personalized, or customized products may require additional processing and delivery time. Please refer to your order confirmation and tracking information for the most up-to-date delivery status.
Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact our Customer Service as soon as possible so that we can assist you in checking with the relevant courier or shipping provider.
For orders showing as delivered but not received, or orders with missing, incorrect, damaged, or incomplete items, please contact us promptly after the delivery status is recorded so that we can investigate the issue with the relevant shipping provider.
For product warranty, returns, refunds, and other after-sales matters, please refer to our Terms & Conditions and applicable product-specific policies.
Order Confirmation
Where applicable, customers may be required to confirm receipt of their order through their account or the relevant order confirmation process.
Order Cancellation
Please note that cancelling items from an order may affect the order’s eligibility for free shipping or other promotional benefits. If the revised order no longer meets the applicable requirements, additional shipping charges may apply.
Beware of Delivery Scams
Please be cautious of fraudulent messages or individuals impersonating courier and logistics companies.
Do not click on suspicious links or make additional payments requested through unofficial messages. We will not ask customers to provide sensitive personal information, passwords, banking details, or make unexpected payments through suspicious third-party links.
If you receive a suspicious message claiming to be from us or a delivery partner, please contact us through our official customer service channels before taking any action.
If you believe you have been the victim of fraud or have suffered financial loss, please contact your bank, local police, and the relevant authorities immediately.
Delivery Disclaimer
Stones 4 Souls works with third-party logistics and courier providers to deliver orders internationally. While we make every effort to ensure orders are processed and delivered within the estimated timeframe, we cannot guarantee a specific delivery date where delays are caused by circumstances outside our reasonable control.
Such circumstances may include customs clearance, flight or transportation disruptions, severe weather, natural disasters, public holidays, courier capacity, incorrect or incomplete delivery information, or other unforeseen events.
Thank you for shopping with us.
Return
We gladly accept, under certain conditions, returns within 20 days of receipt for most items in new and undamaged condition.
Refund
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.