Privacy Policy
Last Updated: [October 2026]
Welcome to Stones 4 Souls. We respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our gemstones, crystals, and related products, or contacting us.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, place an order, or interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or services:
Personal Information
- Full name
- Email address
- Telephone or mobile number
- Billing and shipping address
- Account login details
- Order and purchase history
- Information provided when contacting customer service
Payment Information
When you make a purchase, payment information may be processed by our payment service providers. We may receive payment confirmation and transaction details necessary to process your order.
We do not intentionally store complete payment card details on our own systems unless expressly stated and appropriately secured.
Customized Product Information
If you order personalized or customized products, we may collect information necessary to fulfill your request, such as names, photographs, messages, designs, or other content you choose to provide.
Please do not submit personal information belonging to another person unless you have their permission to do so.
Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and device information
- Operating system
- Website pages visited
- Referring website
- Date and time of visits
- Cookies and similar technologies
2. How We Use Your Information
We may use your personal information to:
- Process and deliver your orders.
- Manage your account and provide customer support.
- Process payments, refunds, returns, and exchanges.
- Communicate with you about your orders and enquiries.
- Personalize and improve your shopping experience.
- Provide information about gemstones, crystals, new products, promotions, and services where permitted by law.
- Prevent fraud, unauthorized transactions, and misuse of our website.
- Improve our website, products, and business operations.
- Comply with applicable laws and legal obligations.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember your preferences, understand website usage, and support marketing activities.
Cookies may help us:
- Keep items in your shopping cart.
- Remember your account preferences.
- Understand how visitors use our website.
- Improve website performance.
- Measure the effectiveness of advertising campaigns.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
4. Sharing Your Information
We may share your personal information with trusted third parties where necessary to provide our services, including:
- Payment processing providers.
- Courier and logistics companies.
- Product suppliers and manufacturers involved in fulfilling your order.
- Website hosting, ecommerce, and technology service providers.
- Marketing and analytics providers.
- Professional advisers, regulators, or government authorities where legally required.
We do not sell your personal information to third parties for their own independent marketing purposes.
Where we use third-party service providers, we take reasonable steps to ensure that your information is handled appropriately and securely.
5. International Data Transfers
As Stones 4 Souls may source gemstones, crystals, and related products from different locations and may work with international suppliers, manufacturers, logistics providers, and technology services, your personal information may be transferred to or processed in countries outside Malaysia.
Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with relevant data protection laws.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer service, accounting, legal, and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information where legally permitted.
- Withdraw consent for certain uses of your information.
- Object to or restrict certain processing activities.
- Opt out of marketing communications.
To exercise any applicable rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
9. Marketing Communications
If you have agreed to receive promotional communications from us, we may send you information about new gemstones, crystals, special collections, special offers, promotions, and other updates.
You may unsubscribe from marketing emails by clicking the unsubscribe link included in the email or contacting us directly.
Please note that you may still receive essential communications relating to your orders, account, or transactions.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social media platforms, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website is not intended for children who are below the minimum age required by applicable law to use online shopping services independently.
We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws.
Any updates will be published on this page, together with the revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:
Stones 4 Souls
Email: enquiries@stones4souls.com
Phone / WhatsApp: +6014-625 4549
Country: Malaysia
We will review and respond to privacy-related enquiries within the timeframe required by applicable law.
Thank you for trusting Stones 4 Souls.
Stones 4 Souls
Beautiful Stones. Meaningful Connections.